Frequently Asked Questions
Let's get into the nitty-gritty! Here are the most frequently asked questions we get from people who are considering hosting a party at the Rainbow Event Center. And of course, if you don't see your question listed below, feel free to give us a call at (210) 698-0580.
We ask that you pay in full at the time of reserving your party. If you need to cancel, you do get your payment refunded in full (even if you cancel on the same day as your party*).
*See cancellation policy for details.
We require your contact information (name, phone number, address, and email), the event area rental of your choice, your preferred time slot, and payment in full.
Please do not bring glitter or confetti, especially in our party room or under any pavilions. It’s a nightmare to clean…
Also, no glass, nails, tacks or staples. When decorating for your event, we ask that you please do not puncture any of our structures.
We’re a pet-friendly venue, however we do require that all animals be up-to-date on their vaccinations and remain on a leash. And pet owners are required to pick up after their pets. You must scoop the poop.
Yes, of course! Please come visit and check out the different areas and play activities we have at the Rainbow Event Center. Any of our staff can assist you with making a reservation at the front office.
Back Forty– 1 Large farm table with patio furniture including couches, loveseats and Adirondack chairs.
Stable– 2 Large farm tables with 10 chairs to each also in the area will be small picnic tables you can use.
Kids Corral– 1 Large farm table, 2 small picnic tables with canopies, 6 small toddler seating tables with seating for 18.
Hacienda– 3 Tables with seating for 15 inside party room, outside has 11 large picnic tables along with rocking chairs and Adirondack chairs.
Homestead– 5 Round tables, 4 rectangle tables the inside has seating for 40 guests, patio area has 1 large farm table, 3 picnic tables, and 5 Adirondack chairs.
We always encourage you to reschedule to another date if an emergency or extreme weather forces you to cancel your event. If heavy rain is forecasted for the time of your event, you are welcome to reschedule or cancel up to and on the day of your event. As long as you notify us prior to the scheduled time of your event (yes, even on the day of…), you will receive a full refund.
You may arrive 15 minutes before your scheduled time slot to set up decorations and prepare for your event.
You will also have 15 minutes after your time slot to clean up and clear the party area.
Our party time slots are two hours each. If your party will last longer than two hours, please contact us to book additional time.
We will have a party coordinator on site to help you locate your party area, show you around our facility, help direct traffic for party guests,and answer any questions you may have. If you require additional assistance, such as waitstaff or servers, you must make arrangements on your own.
Yes, we have plenty of additional parking located towards the back of the Rainbow Event Center. Your party guests can easily follow signs directing them to the parking lot when entering the facility.
We provide seating for your rental area, trash cans with trash bags, a clean area before your event, a huge variety of play equipment, balls such as basketballs, volleyballs, golf balls, etc.
Guests are only required to bring their own selection of food, drinks, and decorations. For your convenience, we provide a list of preferred vendors to you once you book your event, but you are not limited to our list.
We ask that you arrive 15 minutes prior to your event for setup and that your complete breakdown within 15 following your event. Breakdown consists of the removal of any trash to the designated trash cans and furniture returned to its original location.
The Rainbow Event Center is a popular party location, so we recommend reserving your date, time and rental area as soon as possible. We are unable to reserve party space until we have received payment in full.
We accept cash, check and credit card. Credit cards must be Visa or Mastercard. We do not accept Discovery Card or American Express.
We offer Free Play Day events throughout the year, so that our community can enjoy the Rainbow Event Center even if you don’t have an event to celebrate. Learn more about our Free Play Days here.
We love helping out our community when we can. To submit a request for a charitable donation, visit our Donation Requests page.